Last updated: September 2026
Thank you for choosing Nevaeh Holistics. Our intention is to create a calm, safe, and supportive space where you feel respected, heard, and empowered throughout your wellbeing journey. These Terms & Conditions are designed to ensure clarity, mutual understanding, and a positive experience for everyone who engages with our services.
By booking an appointment, workshop, retreat, programme, or treatment with Nevaeh Holistics, you agree to the following terms.
Nevaeh Holistics offers a range of holistic wellbeing services, including counselling, psychotherapy, life coaching, holistic massage, wellbeing retreats, workshops and group programmes, mindfulness and personal development, and corporate wellbeing services.
Each service is delivered with professionalism, compassion, confidentiality, and respect for your individual journey.
Appointments, retreats, workshops, and programmes are confirmed once payment or any required deposit has been received.
Payment is due before or at the time of your appointment unless an alternative arrangement has been agreed in advance.
Retreats and longer programmes may require a deposit to secure your place.
Life can sometimes be unpredictable, and we understand that plans occasionally change. If you need to cancel or reschedule an appointment, we kindly ask for at least 48 hours' notice.
Appointments cancelled with less than 48 hours' notice, or missed without notice, may be charged in full, as that time has been reserved especially for you.
Retreats and events have individual cancellation policies which will be shared during booking.
Should Nevaeh Holistics ever need to postpone or cancel an event due to unforeseen circumstances, every effort will be made to offer an alternative date or an appropriate refund.
Your wellbeing is always our priority. To provide safe and appropriate support, we ask that you provide accurate information regarding your health, medications, injuries, pregnancy, allergies, or any relevant medical conditions.
If your circumstances change, please let us know before your appointment. Some treatments may need to be adapted or postponed if they are not considered safe at the time.
Counselling and psychotherapy provide a confidential space to explore thoughts, emotions, experiences, and personal challenges. Every therapeutic journey is unique, and while we are committed to offering professional, evidence-informed support, healing cannot be guaranteed or rushed.
Sessions are collaborative and rely upon openness, honesty, and mutual commitment. Everything discussed remains confidential except where disclosure is legally required or where there is a serious concern regarding your safety or the safety of another person.
Coaching is a forward-focused partnership designed to help you develop clarity, confidence, resilience, and purposeful action. The decisions you make during and after coaching remain entirely your own, and responsibility for implementing any changes rests with you.
Coaching does not replace medical treatment, counselling, psychotherapy, or mental health services where these are required.
Massage and complementary therapies are intended to encourage relaxation, reduce stress, support wellbeing, and promote balance within the body and mind. These treatments should not be considered a replacement for medical diagnosis or treatment.
Where appropriate, we may recommend that you seek advice from your GP or another healthcare professional before receiving treatment.
Our retreats and workshops are created to offer restorative, supportive, and meaningful experiences. We ask everyone attending to contribute to an atmosphere of kindness, inclusion, respect, and confidentiality.
Nevaeh Holistics reserves the right to ask anyone behaving in a way that negatively impacts the wellbeing or safety of others to leave the event.
Trust is at the heart of everything we do. Your personal information and anything you choose to share during your sessions will always be treated with the utmost care and respect. Information is stored securely and handled in accordance with UK data protection legislation.
Information will only be shared where you have given your permission, we are legally required to do so, or there is a serious safeguarding concern. See our full Privacy Policy below for more detail.
By working with Nevaeh Holistics, you agree to attend appointments on time whenever possible, treat practitioners, staff, and fellow clients with kindness and respect, communicate openly about any relevant changes to your health or circumstances, and take responsibility for your own choices, wellbeing, and personal growth.
In return, Nevaeh Holistics is committed to providing a safe and welcoming environment, compassionate, ethical, and professional care, respect for your individuality and lived experience, honest communication, confidentiality, and high standards of professional practice.
While every service is delivered with the highest standards of professional care, participation in treatments, coaching, retreats, and wellbeing activities is voluntary. Nevaeh Holistics cannot accept responsibility for outcomes beyond our reasonable control or for decisions made by clients outside of our professional guidance.
Nothing within these Terms limits any legal rights that cannot be excluded under UK law.
All written materials, programmes, resources, branding, logos, website content, and educational materials remain the property of Nevaeh Holistics and may not be copied, reproduced, or distributed without written permission.
From time to time these Terms & Conditions may be updated to reflect changes in our services or legal requirements. The latest version will always be available upon request or via our website.
Nevaeh Holistics · Telephone: 07862 739087 · Email: hello@nevaehholistics.co.uk
At Nevaeh Holistics, we believe wellbeing is more than the absence of illness - it is about creating harmony between mind, body, and spirit. Whether you are joining us for counselling, psychotherapy, coaching, massage, or one of our retreats, our commitment is to walk alongside you with compassion, integrity, professionalism, and genuine care.
Thank you for trusting us to be part of your journey.
At Nevaeh Holistics, your privacy is important to us. We understand that the services we provide often involve the sharing of personal and sensitive information, and we are committed to protecting your privacy with the utmost care, respect, and confidentiality.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Nevaeh Holistics is a holistic wellbeing practice offering counselling, psychotherapy, life coaching, holistic massage, wellbeing retreats, workshops and personal development programmes, and corporate wellbeing services.
If you have any questions about this Privacy Policy or how your information is handled, please contact us: Telephone: 07862 739087 · Email: hello@nevaehholistics.co.uk
Depending on the services you receive, we may collect your name, date of birth, address, telephone number, email address, emergency contact details, relevant health information, medical history where appropriate, lifestyle information relevant to your treatment or therapy, session notes where professionally required, and payment and booking information.
Some of this information may be classified as special category personal data under UK GDPR because it relates to your health or wellbeing.
We collect your information to provide safe, effective, and personalised wellbeing services, arrange and manage appointments, communicate with you about your bookings, maintain accurate client records, meet our legal, professional, and insurance obligations, process payments where applicable, and improve the quality of our services.
We will never sell your personal information or use it for unrelated marketing purposes without your consent.
Confidentiality is one of the foundations of our work. Everything you share during counselling, psychotherapy, coaching, or holistic treatments is treated with respect and discretion.
Information will only be shared if you have given your explicit consent, we are legally required to do so, there is a serious safeguarding concern involving you or another person, or disclosure is necessary to prevent serious harm. Where appropriate, we will always seek to discuss this with you before sharing information.
We take appropriate technical and organisational measures to protect your information, including secure password-protected electronic records, encrypted digital storage where appropriate, locked filing systems for paper records, and secure disposal of records when no longer required. Only authorised individuals have access to your information.
Your information is retained only for as long as necessary to fulfil legal, professional, insurance, and regulatory requirements. When records are no longer required, they will be securely destroyed or permanently deleted.
Your personal information will never be sold or shared for commercial purposes. We may share information only with healthcare professionals where you have given consent, professional supervisors (using anonymised information wherever possible), legal or regulatory authorities where required by law, or our insurers if necessary in relation to legal or insurance matters.
Under UK data protection law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information where legally appropriate, restrict or object to certain types of processing, withdraw consent where consent is the legal basis for processing, and request a copy of your personal information. Requests will be responded to in accordance with UK GDPR requirements.
If our website uses cookies, these are used to improve your browsing experience and understand how visitors use our website. You may control cookie settings through your web browser.
We may update this Privacy Policy from time to time to reflect changes in legislation or our services. The most recent version will always be available on request or via our website.
Nevaeh Holistics · Telephone: 07862 739087 · Email: hello@nevaehholistics.co.uk
At Nevaeh Holistics, we believe trust begins with respect. Protecting your privacy is an essential part of the safe, compassionate, and professional environment we strive to create. We are honoured that you choose to share your wellbeing journey with us, and we are committed to handling your personal information with integrity, care, and confidentiality at every stage of that journey.
